Returns & Exchange Policy

We want you to receive exactly what you ordered, in perfect condition. Because every order is packed and delivered personally, we handle returns a little differently than most stores — through a simple video-verification process, rather than a general money-back policy.

We do not offer refunds. If an item arrives with a genuine defect — damaged, wrong item, or wrong size sent by us — we'll exchange it for you, verified through the unboxing video process below.

How it works

1. We record a video while packing your order, before it's sealed and sent.
2. When your order arrives, record a video of yourself opening the package for the very first time — before removing any tags or trying anything on. Keep the camera running continuously from an unopened package to a fully revealed item.
3. If you notice a genuine defect, contact us within 7 days of delivery and share your unboxing video with us.
4. We compare your video against our packing video to verify the issue.
5. If confirmed, we arrange an exchange for the same item — correct size or a replacement, whichever applies. We do not issue cash refunds or store credit.

To qualify for an exchange

• The item must be unworn, unwashed, and with all original tags attached
• It must be in its original packaging
• The defect must be clearly visible in your unboxing video
• You must contact us within 7 days of delivery

What isn't covered

• Change of mind after purchase
• Wrong size ordered by mistake (not a defect on our part)
• Claims made without a matching unboxing video
• Items that have been worn, washed, or have tags removed

How to request an exchange

Reach out to us through the Contact & support page within 7 days of delivery, and attach your unboxing video along with your order ID. We personally review every request and respond directly.